TERMS & CONDITIONS
140 Murray Street
Durbanville (Cape Town)
7550 South Africa
To contact us:
Phone: +27 (0)21 975 3473 (Office)
Phone: +27 (0)83 270 4564 (Paul)
Fax: +27 (0)86 672 9445
Skype name: deo-gratia
TERMS AND CONDITIONS/HOUSE RULES
Welcome to Deo Gratia Guest House and we hope you will enjoy your stay. To help us keep up the high standard at the guest house and to make sure all guests enjoy their stay, please obey the following rules:
Children: Parents/guardians are fully and solely responsible for their children. Parents are to constantly supervise their children and they must please assist us in ensuring other guests are not disturbed in any way. No unattended kids are allowed inside the main guesthouse. Parents are to supervise children using the swimming pool, wandering around the premises and grounds. No children under 18 are allowed in the jacuzzi room.
The use of alcohol/beer/glassware in and around the swimming pool and jacuzzi are prohibited.
Only suitable swimwear may be used in the swimming pool and jacuzzi.
The swimming pool, jacuzzi room facilities may not be used after 22h00 (10pm) or before 07h00 (7am).
Silence is to be observed from 22h00 (10pm). The sound levels of music/sound equipment must be kept at a reasonable level at all times – not be a nuisance to other guests.
NO food will be allowed in bedrooms. Facilities are available to enjoy your take-aways & snacks. Please ask Management and we will assist you to enjoy your meal at one of our tables.
The right of admission is reserved.
Arrival times are strictly between 14h00 and 22h00 every day, except Sundays which is 14h00 – 19h00.
Check the inventory on arrival and report any discrepancies within half and hour of arrival as you as the guests are responsible for any loss or damage.
Units are to be vacated by 10h00 on day of departure. Failing to do so may lead to your account being charged an extra day’s cost.
The number of people is restricted to the number of guests as per the agreed booking.
Any Visitor/s for guests staying longer than half an hour will be regarded as a Day Visitor/s and the guest who was visited will be responsible for payment of a fee of R100 per person for such visits per day. Management must be informed in advance if guests intend receiving visitors as it will impact on our facilities and other guests. Day Visitors will only be allowed to visit for reasons of visiting guests or meeting with them and they will not be entitled to make use of any facilities, such as the swimming pool, jacuzzi, braai or any other facility available to paying resident guests only. The guest is responsible to ensure the rules are adhered to and any guest’s visitor breaking these rules will be for the guest’s account.
FACILITIES/SERVICE INCLUDED IN RATES:
· Swimming pool
· Outdoor braai—Free (If staff must clean up afterwards: R100-00)
· Free Wi-Wi available in most areas
FACILITIES AVAILABLE: (SORRY, NO CHILDREN UNDER 16)
Jacuzzi - per hour (R240-00) (Management requires 24 hours advance notice of use to ensure the Jacuzzi is clean and warm. Let’s assist Eskom! Please note that a jacuzzi takes approximately 8 to 10 hours to heat up to 36 degrees Celsius from cold.)
FACILITIES/SERVICE AVAILABLE, BUT NOT INCLUDED IN RATES:
· Breakfast (By prior arrangement with management) B&B units only.
· Office & fax services: By arrangement with Management. Please check rates in advance. We use current Postnet Rates. There is a Postnet in Durbanville for their full services. Tel: (021) 975 5568
Washing & ironing: There are numerous options available in Durbanville and Management will direct you to a reliable service provider.
Persons making use of Deo Gratia Guest House shall do so at their own risk and the company will not accept responsibility for damage, loss, or injury that they may suffer during their stay.
BOOKING TERMS AND CONDITIONS
An advanced, non-refundable, deposit of no less than 50% is required by Deo Gratia to accept a booking. Full payment is to be received before or on arrival. Deo Gratia reserves the right to cancel any reservation in respect of payments not received timeously. Prices are quoted in South African Rand only and clients paying in any other currency must compensate for changes in daily exchange rates to ensure full payment in South African Rand. All payments and deposits shall be payable in advance, without any deductions set off, directly into the Deo Gratia bank account.
Branch Code: 334-810
All cancellations and amendments must be done in writing. Deo Gratia reserves the right to claim a cancellation fee of 100% of the total package price as a pre-estimation of damages. The customer will be liable for an administration fee payable to Deo Gratia in respect of each amendment. The amount liable shall be no bigger than R500.00 and no less than R50.00.
Failure of the customer to arrive forfeit 100% of the deposit.
100% cancellation fees are charged 28 days prior to arrival.
Cancellations made 29 days or more prior to the agreed arrival date forfeit 50% of the booking value.
Cancellations made after arrival forfeit 100% of the booking quote value.
Walk In Policy:
If a booking is made on the date of requested arrival, the full amount for the entire stay must be paid upfront. Further charges will be settled on departure.
Disclaimer notice: Guest/s attend this establishment at their own risk. The Proprietor, his agent/s and/or its employee/s ("the Proprietor") shall not be liable for, and the guest/s hereby waive/s and abandon/s any claims of whatever nature including but not limited to that for theft, injury, loss or damage of whatever nature, against the Proprietor, whether arising from the Proprietor's default, negligence or otherwise. The guest/s, in addition to the aforesaid, hereby indemnify the Proprietor against any claims which may arise from whatever nature, whether arising from the Proprietor's default, negligence or otherwise.
As the representative of all persons included in my/our booking I have read and understood, and agree to the above conditions.
Terms and conditions apply
THANK YOU FOR CHOOSING TO STAY AT DEO GRATIA.