Your Cape Home!

Deo Gratia Guest House

TERMS & CONDITIONS

140 Murray Street,

Vierlanden,

Durbanville

7550

To contact us:

 

Phone: +27832704564 or

Phone: +27219753473

Fax: +27866729445

E-mail: info@thecapehome.co.za

Skype name: deo-gratia

 

DEO GRATIA GUEST HOUSE

TERMS & CONDITIONS AND HOUSE RULES

Dear Guest, welcome to Deo Gratia Guest House and we hope you will enjoy your stay. To help us keep up the high standard at the guest house and to make sure all guests enjoy their stay, please obey the following rules:

The use of alcohol/beer/glassware in and around the swimming pool and jacuzzi are prohibited.

Only suitable swimwear may be used in the swimming pool and jacuzzi.

Guests to supply their own towels for the swimming pool. Should additional towels be required for use by guests for swimming, the cost will be R30 per towel.

                 The swimming pool, jacuzzi and Games Room facilities may not be used after 22h00 (10pm).

                 Silence is to be observed from 22h00 (10pm). The sound levels of TVs/music/sound equipment must be kept at a reasonable level at all times – not be a nuisance to other guests and neighbours.

                 NO food will be allowed in bedrooms. Facilities are available to enjoy your take-outs & snacks. Please ask Management and we will assist you to enjoy your meal at one of our tables.

                 The right of admission is reserved.

                 Arrival times are strictly between 14h00 and 22h00 everyday except Sundays which is 14h00 – 19h00.

                 Check the inventory on arrival and report any discrepancies within half and hour of arrival as you as the guests are responsible for any loss or damage.

                 Units are to be vacated by 10h00 on day of departure. Failing to do so may lead to your account being charged an extra day’s cost.

                 The number of people is restricted to the number of guests as per the agreed booking.
(
If management suspects that the above rule is being transgressed, they reserve the right to carry out an inspection of the unit anytime during the day or night.)

                 Any Visitor/s for guests staying longer than half an hour will be regarded as a Day Visitor/s and the guest who was visited will be responsible for payment of a fee of R100 per person for such visits per day. Management must be informed in advance if guests intend receiving visitors as it will impact on our facilities and other guests. Day Visitors will only be allowed to visit for reasons of visiting guests or meeting with them and they will not be entitled to make use of any facilities, such as the swimming pool, jacuzzi, braai or any other facility available to paying resident guests only.

FACILITIES/SERVICE INCLUDED IN RATES:

Parking

Swimming pool (Please bring own towels.)

Outdoor braai—Free (If staff must clean up afterwards: R150-00)

Parking

100 Mb of internet usage – MWeb rates plus 10% apply for larger usage

 

FACILITIES AVAILABLE: (SORRY, NO CHILDREN UNDER 16)

                 Jacuzzi - per hour (R240-00) (Management requires a minimum of 24 hours advance notice of use to ensure Jacuzzi is operational, clean and warm. Lets assist Eskom and Day Zero! Please note that a jacuzzi takes approximately 8 to 10 hours to heat up to 36 degrees Celsius from cold and takes about 2000L of water to fill.)

FACILITIES/SERVICE AVAILABLE, BUT NOT INCLUDED IN RATES:

Breakfast (At rate applicable at the time and by prior arrangement with management)

Servicing of units booked at Room Only Rate (Servicing available at prevailing rate at the time and per prior arrangement with Management)

Laundry is done by a service provider and Management can make the arrangements for guests for collection and drop off, but the cost will be for their own account.

Towels for pool: R30/additional towels

Indoor gas braai (R50-00 per 30 minutes)
Office & fax services: By arrangement with Management

                 Persons making use of Deo Gratia Guest House shall do so at their own risk and Deo Gratia will not accept responsibility for damage, loss, or injury that they may suffer during their stay.

Any violation of the above-mentioned rules gives the management the right to evict the visitors and his retinue from this guest house, without refund of any money already paid.

BOOKING TERMS AND CONDITIONS

Reservations and payment policies:

An advanced deposit of no less than 50% is required by Deo Gratia to accept a booking. Full payment is to be received before or on arrival. Deo Gratia reserves the right to cancel any reservation in respect of payments not received timeously. Prices are quoted in South African Rand only and clients paying in any other currency must compensate for changes in daily exchange rates to ensure full payment in South African Rand. All payments and deposits shall be payable in advance, without any deductions set off, directly into the Deo Gratia bank account.


Method of Payment:
Deo Gratia will accept payment by cash, deposit, electronic bank transfers and by credit card. Credit card payments will have to be guaranteed by the client. The client will have to complete a credit card authorization form and submit a copy of his/her ID & front and back of the credit card, in order to pay by credit card. Proof of payment will be acceptable if forwarded directly by the client’s financial institution to Deo Gratia by fax or e-mail.

BANK ACCOUNT DETAILS: Name: Deo Gratia Guest House cc

Bank: ABSA
Branch: Durbanville

Branch Code: 334-810
Account Number: 1410171372


No Bill Backs.

Cancellations and Amendments:

All cancellations and amendments must be done in writing. Deo Gratia reserves the right to claim a cancellation fee of 100% of the total package price as a pre-estimation of damages. The customer will be liable for an administration fee payable to Deo Gratia in respect of each amendment. The amount liable shall be no bigger than R500.00 and no less than R50.00.

Failure of the customer to arrive forfeit 100% of the deposit.

100% cancellation fees are charged 28 days prior to arrival.

Cancellations made 29 days or more prior to the agreed arrival date forfeit 50% of the deposit.

Cancellations made after arrival forfeit 100% of the booking quote value.

NB: Special Condition:

In event of cancellation of a booking by Deo Gratia more than 30 days prior to arrival date, refunds/claims will be limited to 100% of the amount already paid by guests at the time of cancellation.


Refunds and Unused services: No refunds will be made for no-shows or any unused services.

Walk In Policy:

If a booking is made on the date of requested arrival, the full amount for the entire stay must be paid in advance. Further charges will be settled on departure.

Insurance:
We recommend the comprehensive Travel Insurance Policy with a 24 Hour – a – day telephones assistance. Please do not rely on credit card cover only. It is rarely sufficient for family needs when travelling overseas. If you are only taking credit card insurance, please check with the bank concerned regarding the cover.

Travel Insurance Waiver:
On behalf of myself, and the persons whom I represent I acknowledge that I /We have been strongly advised to purchase travel insurance against the likelihood of sustaining any loss or costs in respect of Medical, Personal Accident, Cancellation or Curtailment, Baggage, Money and Documents, Public Liability and specifically, Default (as per Section 22 of the Tourism Act 72 of 1993, which would inter alias, enable me/us to obtain alternative travelling facilities for a return journey to my/our country of origin, in any case where the person(s) who, in terms of the travel agreement in question is/are obliged to provide such facilities, should fail or should for any reason be unable to do so) and hereby declare that I/ we have declined such insurance.

Disclaimer notice: Guest/s attend this establishment at their own risk. The Proprietor, his agent/s and/or its employee/s ("the Proprietor") shall not be liable for, and the guest/s hereby waive/s and abandon/s any claims of whatever nature including but not limited to that for theft, injury, loss or damage of whatever nature, against the Proprietor, whether arising from the Proprietor's default, negligence or otherwise. The guest/s, in addition to the aforesaid, hereby indemnify the Proprietor against any claims which may arise from whatever nature, whether arising from the Proprietor's default, negligence or otherwise.

Accordingly I/we shall not hold you and your associated or subsidiary offices, including any member of your staff and agents (all collectively referred to herein as Deo Gratia) responsible or liable in any manner whatsoever in the event of any loss or expenses incurred prior to, for the entire duration of, or after our journey or the related travel services and accommodation.

As the representative of all persons included in my/our booking I have read and understood, and agree to the above conditions.

Terms and conditions apply

 

THANK YOU FOR CHOOSING TO STAY AT DEO GRATIA.